Guarantee

Overton Body Shop guarantees that the workmanship of the repairs performed will surpass the level of quality generally accepted by the automobile repair industry. The limit of Overton Body Shops Obligation under this guarantee will be to remedy any departures from this standard. This guarantee will continue during your ownership of the vehicle identified on the estimate.

Company Mission Statement

Optimize our role as a caring company, which takes pride in its' employees and customers. Emphasize on the values of integrity, ethical conduct and professional competence. Build upon the strong “People” foundation of the company by increasing emphasis on Excellent Customer Service, and Superior Quality Performance. Recognize the high quality of our employees as our Company's basic strengths.

Company Goals

Achieve and maintain a position in Moore County that will surpass our competition and sense the needs of all our customers. Focus our Company business on mastering the collision repair industry for all makes and models of vehicles. Create a training center for ongoing training in all areas of collision repair to raise the level of available knowledge for our employees other Collision Repair technicians and Insurance Companies to improve automotive repairs for the ultimate benefit of the consumer.  

Code of Ethics

• This establishment subscribes to the following business practices To perform high quality repair service at a fair and just price. To use only merchandise of the highest quality.

• To employ the best skilled technicians available.

• To furnish an itemized invoice for fairly priced parts and services, which clearly identifies new, used or remanufactured parts agreed by the customer and their insurance company. Replaced parts may be inspected upon request.

• To have a sense of personal obligation to each individual customer.

• To recommend corrective and maintenance services, explaining to the customer which of these are required to correct existing problems and which are for preventive maintenance.

• To offer the customer a price estimate for work to be performed.

• To furnish or post copies of any warranties covering parts or services.

• To obtain prior authorization for all work done, in writing, or by other means satisfactory to the customer.

• To notify the customer if appointments or completion promises cannot be kept.

• To uphold the high standards of our profession and always seek to correct any and all abuses within the automotive industry.